Terms & Conditions

Terms and Conditions
Effective Date: 16/03/2025
Last Updated: 16/03/2025

1. Introduction
Welcome to Norbu Design. These Terms and Conditions govern your use of our website (www.norbudesign.com) and the purchase of our handmade 925 silver jewelry. By accessing our website and making a purchase, you agree to comply with these terms.

2. Definitions

  • “Website” refers to www.norbudesign.com.
  • “User” or “you” refers to anyone accessing our website.
  • “Products” refer to the handmade 925 silver jewelry sold by Norbu Design.

3. Eligibility
By using our website, you confirm that you are at least 18 years old or have legal parental/guardian consent to use this site and make purchases.

4. Orders and Payments

  • All orders are subject to availability and acceptance.
  • Prices are displayed in AUS and may be subject to change.
  • Payments are securely processed through third-party payment providers. We do not store credit card details.
  • You are responsible for providing accurate billing and shipping information.

5. Shipping and Delivery

  • We ship worldwide; delivery times vary based on location.
  • Shipping costs are calculated at checkout.
  • We are not responsible for delays caused by customs, postal services, or unforeseen circumstances.
  • Customers are responsible for any applicable customs duties or taxes.

6. Returns and Refunds

  • We accept returns within 14 days of delivery, provided the item is in its original condition.
  • Custom or personalized orders are non-refundable.
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Refunds will be processed within 7 business days after receiving the returned product.

7. Product Information and Care

  • Our jewelry is handmade and may have slight variations, making each piece unique.
  • Proper care should be taken to maintain the longevity of silver jewelry. We provide care instructions on our website.

8. Intellectual Property

  • All content on our website, including images, designs, and text, is our intellectual property and cannot be used without permission.
  • Unauthorized use of our content may result in legal action.

9. Limitation of Liability

  • Norbu Design is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • We do not guarantee that our website will be free from errors or interruptions.

10. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

11. Force Majeure
We are not responsible for delays or failure in performance due to events beyond our control, such as natural disasters, government restrictions, or supply chain disruptions.

12. Governing Law and Dispute Resolution

  • These Terms and Conditions are governed by the laws of Israel.
  • Any disputes arising from the use of our website or purchases will be resolved through negotiation. If unresolved, they will be subject to the jurisdiction of Israeli courts.

13. Amendments and Updates
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website with a revised “Last Updated” date.

14. Contact Information
For any inquiries or concerns regarding these Terms and Conditions, you may contact us at:

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.